Question 1

Can I reserve my books?

Accepted Answer

Yes, that's possible. We are there for you from Monday to Friday from 9AM to 5PM. You can reach us by chat and email. Please visit our contact page.

Question 2

Do you ship to my country?

Accepted Answer

Yes, we deliver our books worldwide.

Question 3

Do you keep track of my payment details?

Accepted Answer

No. You pay via a highly secure connection from the payment partner PayPal, Google Play and Credit/Debit Card. They automatically redirect you to the secure payment page of your own bank or credit card company.

Question 4

How can I track the status of my order?

Accepted Answer

Your book(s) are set to ship within 2-3 business days, and you'll get a friendly email notification automatically. While we can't provide a tracking option, don't worry. If your book doesn't arrive after 25 business days, give us a shout through chat or email, and we'll sort it out for you!

Question 5

How do I create an account?

Accepted Answer

During checkout, you'll find it super easy to do this—it's pretty self-explanatory!
But creating an account is totally optional. If you prefer, you can simply place your order as a guest. Either way, we're here to make things as smooth as possible for you!

Question 6

Will my items be delivered in one package?

Accepted Answer

We do our best to make sure your books arrive in a single package whenever we can, and it usually works out that way. This is almost always the case. In the rare instance where one of your books is temporarily out of stock, we will send the remaining books to you.

Question 7

How can I pay?

Accepted Answer

You pay via a highly secure connection and you can choose from an extensive number of payment options via PayPal, Google Play or Credit/Debit card.

Question 8

How do I change my shipping address?

Accepted Answer

If you have created an account when ordering, you can easily adjust this in your account page.
You can also send us a message via chat, or email. Please state your order number and the new address. We will adjusted for you immediately!

Question 9

How long will it take to receive my order?

Accepted Answer

Expect your in-stock items to reach you within 7-25 business days, depending on your location. Orders received Monday to Sunday before 11PM will usually be processed on the same day and scheduled to ship in 2-3 business days.

Keep in mind that during bank holiday periods, dispatch for orders may take a bit longer, but we're working hard to get your items to you as swiftly as possible!

Question 10

How can I contact you?

Accepted Answer

We are available on Monday to Friday from 9AM - 5PM. You can reach us by chat, and email. Click here to go to the contact details.

OBELISK BOOKS

FAQ

THE MOST COMMON QUESTIONS